STORE POLICY

ORDER PROCESSING

Normal Processing time will be about 3-5 working days. For preorder items minimum 2-3weeks of processing time. Email update will be send for preorder items. Shipping period of products will be 1-2 days after processing period. Tracking number will be given once shipping is processed according to the shipping provider chosen by customers.

PAYMENT METHOD

Payment can be made via Paypal/Credit, Debit Card or Bank Transfer. Account Details as follows: Posb Savings A/c 050-20591-6. Kindly send a copy of payment slip/ transaction slip/ screenshot of the payment once payment is done. Orders will be processed once payment is received.

EXCHANGE POLICY

Special order or pre-order items cannot be exchanged as those items are only available as per customers request. These items are unable to be resold. Items can be refunded if it is broken upon customers received. Dispute has to be made within 24 hours upon receiving the items.

PRE-ORDERS

We will check with the supplier if the item is available for re-stocking. Should we be unable to restock the items, you may choose from the following options: Cancel your order and we will provide a refund of your payment. You can choose another item currently in stock which is of similar value You can wait for a restock of your original order which might add 5-10 days in delivery time depending on availability of the stock.

TRACKING YOUR ORDER

Tracking number will be given once shipping is processed according to the shipping provider chosen by customers.

SHIPPING & DELIVERY

Free Shipping above $100. We deliver via courier and via meetup subject to arrangement. Additional fees may apply for home delivery requests. You may also arrange for a pick up during exhibitions if any. Please check out our Facebook page to find out which events we’re participating.

PRIVACY POLICY

HOW WE USE COLLECTED INFORMATION One Stop Jewellery may collect and use Users personal information for the following purposes: To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently. To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site. To improve our Site: We may use feedback you provide to improve our products and services. To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. To share your information with third parties: We may share or sell information with third parties for marketing or other purposes. To run a promotion, contest, survey or other Site feature: To send Users information they agreed to receive about topics we think will be of interest to them. To send periodic emails We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. HOW WE PROTECT YOUR INFORMATION We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. SHARING YOUR PERSONAL INFORMATION We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. LEGAL DISCLAIMER We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site. THIRD PARTY WEBSITES Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies. CHANGES TO THIS PRIVACY POLICY One Stop Jewellery has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. YOUR ACCEPTANCE OF THESE TERMS By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.