FREQUENTLY ASKED QUESTIONS

How long is the order processing time?

Normal Processing time will be about 3-5 working days. For preorder items minimum 2-3weeks of processing time. Email update will be send for preorder items. Shipping period of products will be 1-2 days after processing period. Tracking number will be given once shipping is processed according to the shipping provider chosen by customers.

What if stock is not available for a pre-order item after confirming payment?

We will check with the supplier if the item is available for re-stocking. Should we be unable to restock the items, you may choose from the following options: Cancel your order and we will provide a refund of your payment. You can choose another item currently in stock which is of similar value You can wait for a restock of your original order which might add 5-10 days in delivery time depending on availability of the stock.

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How do I make an exchange?

Special order or pre-order items cannot be exchanged as those items are only available as per customers request. These items are unable to be resold. Items can be refunded if it is broken upon customers received. Dispute has to be made within 24 hours upon receiving the items.

What kinds of payment methods do you accept?

Payment can be made via Paypal/Credit, Debit Card or Bank Transfer. Account Details as follows: Posb Savings A/c 050-20591-6. Kindly send a copy of payment slip/ transaction slip/ screenshot of the payment once payment is done. Orders will be processed once payment is received.